FAQ

MSN Frequently Asked Questions (Click on question to expand)

WHAT IS PRIMARY CARE?

Primary care is health care at a basic level for people making an initial approach to a physician for treatment. This treatment can range from conditions like minor injuries to an ongoing illness. During this initial visit, the provider guides you on how to treat, manage and prevent your illness or condition, and the provider may also refer you to an appropriate specialist, if necessary.

Primary care providers possess a vast amount of medical knowledge and can address the majority of your health care needs. The following is a list of a few of the common services they provide or illnesses they treat: annual physicals, sore throats, bladder infections, high blood pressure, elevated cholesterol, headaches, flu, colds, bronchitis, ear infections, sinus infections, urinary tract infections, diarrhea, pink eye, allergies, cuts/stitches and many more. Primary care providers also emphasize health education, wellness and illness prevention, including early screening and detection of potential health concerns.

WILL I BE SEEING AN “M.D.”?

Care Today will have a staff medical doctor who oversees operations. The majority of care will be delivered by nurse practitioners and physician assistants under the supervision of the M.D.

I SEE THAT “INJECTIONS” ARE COVERED UNDER THE MSN PROGRAM. DOES THIS MEAN “VACCINATIONS”?

No. “Injections” include antibiotics, steroids, etc. Care Today will offer vaccinations, but they do not fall under the MSN-covered services.

ARE THERE ANY LIMITS TO THE NUMBER OF VISITS?

No. Our members can visit as frequently as they would like, remembering that there is a small facility usage fee for each visit.

WILL I HAVE AN ID CARD?

No. An ID card is unnecessary because your information will already be entered into all of our systems. All you will need to do is provide a picture ID to verify your identity.

ARE VACCINATIONS AND FLU SHOTS COVERED BY THE MSN?

No. Vaccinations and flu shots are not covered by the MSN but they are available.

ARE PAP TESTS COVERED BY THE MSN?

No. Pap tests are available but do not fall under the MSN-covered services because they require out-of-house lab testing.

IF AN X-RAY IS PERFORMED AND A BROKEN BONE IS DETECTED, WILL CARE TODAY SET THE BROKEN BONE?

No. Since setting broken bones requires a specialist, Care Today will refer you to the appropriate specialty provider.

CAN I MAKE AN APPOINTMENT, OR DOES CARE TODAY TAKE WALK-INS?

You can make an appointment or just come in. We strongly encourage appointments since we try to see appointments before walk-ins. However, you can still come as needed with the assurance that you will be seen promptly.

CAN I GO TO ANY CARE TODAY LOCATION?

Yes. All of the Care Today locations have privacy-protected access to your current information, so you can visit whichever location is most convenient for you.

WHAT WILL THE AVERAGE WAIT TIME BE?

Care Today makes every effort to get you the care you need, right when you need it; However, first-time visits may take a little longer because we collect patient information, including symptoms and medical history.

WILL CARE TODAY PROVIDERS SEE CHILDREN?

Yes, we will see children 2 years of age and older.

WILL CARE TODAY PROVIDERS SEE BABIES?

No, we will not see children under the age of 2.

WHEN AND HOW CAN I CANCEL MY MSN MEMBERSHIP?

You can cancel your MSN membership at any time; however, once you cancel, you will not be eligible to enroll again for 1 year from the date of the cancellation.  You must submit your cancellation request in writing at any clinic location, or fax to (806) 463-7019.